Our Purpose
At Loddon Homes, our purpose is to provide affordable, high-quality housing that supports residents and strengthens communities.
We are driven by a commitment to deliver homes that are well-built, well-managed, and designed to meet local needs—helping people feel secure, valued, and proud of where they live.
Delivering Our Purpose
Loddon Homes achieves its mission through a focused, value-driven approach that balances affordability, quality, and long-term impact for the Wokingham community.
Strategic Partnerships
We collaborate with Wokingham Borough Council and trusted development partners to deliver homes through land-led developments, Section 106 agreements, and open market acquisitions.
Quality-Driven Construction
Our homes are built to high standards—safe, energy-efficient, and designed to meet modern living needs. We work only with partners who share our commitment to quality and community wellbeing.
Responsive Management
We manage every property with care and attention, ensuring homes remain safe, secure, and well maintained—helping residents feel proud of where they live.
Reinvestment for Local Benefit
As a Council-owned provider, we reinvest all surpluses directly into the local area—funding more homes and enhancing essential public services across Wokingham Borough.
Our Values
We are Accessible to our customers.
We are an organisation with Integrity who treats our customers fairly.
We strive to be Efficient in our service offering and designs.
We are Collaborative, working closely with partners and customers.
We deliver Quality services, whilst expecting quality services and products from our contractors.
GDPR
Information regarding GDPR can be found here.
Housing Ombudsman Complaint Code Self-Assessment
In July 2020 The Housing Ombudsman published its Complaint Handling Code.
Within this was a requirement for landlords to complete regular self-assessments of their complaints process.
The Ombudsman’s Complaint Handling Code promotes the progressive use of complaints, providing a high-level framework to support effective handling and prevention alongside learning and development.
This Code ensures complaint-handling data is being used consistently across landlord members and promotes engagement at different levels within a landlord and sets out expectations for boards or equivalent governance, senior executives and frontline staff.
The Ombudsman expects landlords to carry out regular self-assessment against the Code and take appropriate action to ensure their complaint handling is in line with the Code. This assessment should be completed by 31 December 2020.
The Ombudsman expects landlords to report the outcome of their self-assessment to their board members. In the case of local authorities, self-assessment outcomes should be reported to elected members. A copy of this Self-Assessment has been shared with Wokingham Borough Council as Managing Agent, Local Housing Company Board members and staff.
The Ombudsman expects landlords to publish the outcome of their assessments.
The Loddon Homes 2025 self assessment is available here.
The Loddon Homes 2025 complaints performance and service improvement report is available here
Our Complaints Policy can be viewed here.
