About Loddon Homes
Loddon Homes Limited is a new provider of social and affordable housing in Wokingham, accredited with Homes England in 2016 as a For-Profit Registered Provider. Loddon Homes purchases high quality housing from its sister company Wokingham Housing Limited, and by doing this we can be confident that the homes provided to Loddon Homes residents are of a high standard, fit for purpose and built by partners that share our vision and values.
Loddon Homes forms part of a group of companies that are wholly owned by Wokingham Borough Council (WBC), to provide first class services as well as generating a financial return that can be invested back into communities and services.
As a resident of a Loddon Homes property we will work to ensure that your home is well managed and maintained and that you can be proud of where you live.
Make a stand pledge
The Local Housing Companies are committed to the prevention of all forms of domestic abuse, as part of this stand we have signed up to the CIH Make a Stand Pledge. Details of how you can access help and assistant are available here.
Information regarding GDPR can be found here.
Housing Ombudsman Complaint Code Self-Assessment
In July 2020 The Housing Ombudsman published its Complaint Handling Code.
Within this was a requirement for landlords to complete regular self-assessments of their complaints process.
We have completed our first self-assessment and made it available to the public here.
The Ombudsman’s Complaint Handling Code promotes the progressive use of complaints, providing a high-level framework to support effective handling and prevention alongside learning and development.
This Code ensures complaint-handling data is being used consistently across landlord members and promotes engagement at different levels within a landlord and sets out expectations for boards or equivalent governance, senior executives and frontline staff.
The Ombudsman expects landlords to carry out regular self-assessment against the Code and take appropriate action to ensure their complaint handling is in line with the Code. This assessment should be completed by 31 December 2020.
The Ombudsman expects landlords to report the outcome of their self-assessment to their board members. In the case of local authorities, self-assessment outcomes should be reported to elected members. A copy of this Self-Assessment has been shared with Wokingham Borough Council as Managing Agent, Local Housing Company Board members and staff.
The Ombudsman expects landlords to publish the outcome of their assessments.
How do I apply for a Loddon Homes property?
All applications for Loddon Homes properties are made through the Wokingham Borough Council housing register.
Click here for further information.
Who will manage my Loddon Homes property?
The management and maintenance of all Loddon Homes properties will be undertaken by WBC’s Tenant Services team who work closely with Loddon Homes to ensure the standards we set are being met.
Sometimes additional services where our residents need extra care and support is provided by Optalis, a Council owned care and support company.
The Loddon Homes Board
Loddon Homes Limited is overseen by an independent Board of directors. The Board’s role is to provide strategic direction for Loddon Homes, as well as ensuring that objectives are being achieved, customer satisfaction targets are met and that as a company Loddon Homes is performing well against its key performance indicators. Appointment to the Board is based on an individual’s knowledge and skill set in the housing sector. Where possible Loddon Homes will always strive to have a tenant representative on its Board, as it does currently, to ensure that we remain a customer focussed organisation.
UllaKarin Clark Chairman
UllaKarin joined the Loddon Homes Board as Chair in March 2019. UllaKarin was appointed to the role as a result of significant experience as the former Chair for Wokingham Town Councils Planning and Transportation Committee as well as being a former Executive Member for Community Development and Building Control at Wokingham Borough Council.
UllaKarin, who is originally from Sweden, became a British Citizen in 1983. She is formally trained as a Barrister, admitted to the Swedish Bar Association and a European Lawyer by the Law Society for England and Wales.
UllaKarin was elected to Wokingham Town Council in 2002 and to Wokingham Borough Council in 2003. She has served as Mayor for both member roles.
David Hunter Vice Chair (NED)
David was appointed to the Loddon Homes Board as vice chair in 2017, having worked in the housing industry throughout his entire career. He is an experienced board member with working knowledge of both private and public housing sectors, and works closely with local authorities, property developers and housing associations.
He is currently Regional Director of Operations for a 15,000 home landlord, focused specifically on tenancy and asset management ensuring that landlord services are delivered to customers on time and within regulatory expectations. He is also strategically responsible for the delivery of managed temporary accommodation from the private rental marker, to those waiting to secure offer of social housing.
He has worked in local government housing provision as well as private sales and lettings and has recently worked on regulatory requirements of a Housing Association, so has a strategic understanding of the sector overall. He is also a qualified chartered surveyor and member of both RICS and CIH.
Derek Cash NED
Derek joined the Loddon Homes Board in 2019 having previously sat on our sister Board for Berry Brook Homes.
Nigel Bailey Managing Director (MD) - CIHCM
Nigel sits on the Loddon Homes Board as Managing Director (MD). Nigel was appointed as MD in October 2019 following over 30 years’ experience in Housing. Nigel is responsible for leading LHL into profitability in order to create a revenue stream for the Council as well as generating a Business Plan and recruiting a team to support these two organisations.
Lee Newton NED
Lee was appointed to the Loddon Homes Board in 2015, having spent much of his professional career in management as well as running his own business. Lee sits on the Loddon Board as an involved tenant which he has been for 16 years. Although a WBC tenant, Lee brings a wealth of relevant resident experience to the Loddon Board. During his time Lee was Chair of research and development and Vice-Chair of repairs for Council resident groups. Lee is the current Vice-Chair of the Council’s Tenant and Landlord Improvement Panel (TLIP) and also sits on the Council’s Affordable Housing Implementation Group (AHIG) and Communication Group.
Rob Webber NED
Rob was appointed to the Loddon Homes Board as NED in 2017. Rob is an experienced Board level Director with a track record of improving customer service and profitability and an interest in all things IT and digital.
Rob’s career has spanned public, private and not-for-profit sectors in UK, Europe, USA and Far East. Latterly, he was the Operations Director for a Housing Group, managing 17,000 homes. In this role he was responsible for all aspects of the delivery of high quality customer services and maintenance of the properties. He increased efficiency through novel IT solutions to increase the organisation’s financial capacity to build more rented homes in the South of England.
As well as his role at Loddon Homes, Rob’s Non-Executive experience covers Property & Housing and Education sectors working as member of the Board and of the Audit & Risk Committee.