Our annual resident’s report reveals that 95% of residents are happy with the quality of their home
We’re pleased that all of our residents have now received a copy of our annual report, which gives a snapshot of our performance between 1 April 2020 and 31 March 2021.
It also gives updates on future plans for Loddon Homes, the results of our bi-annual residents survey, plus sections on the latest Government guidance and best practice for social housing providers.
Delivering what matters most in a difficult year
When looking back on the past year, Covid 19 and the effects of the pandemic are at the front of everyone’s minds. Most of us have spent more time at home than ever before, and having a secure, safe place to call home has never been so important. We are pleased to report that we, our agent, Wokingham Borough Council and all our partners, worked hard to maintain services for our residents throughout the lockdowns despite the restrictions, including repairs, new lettings, tenancy and financial help and advice, £4.3m and supporting our vulnerable and elderly residents at a time when they needed it most.
Support, growth, and communities
Supporting our residents and helping to grow communities is at the forefront of all we do. We are therefore thrilled that our residents are also pleased with the services we provide.
95% of residents are happy with the quality of their home.
91% would recommend Loddon Homes to friends or family.
91% are happy with the service provided by Loddon Homes.
96% are happy that Loddon Homes provides a home that is safe and secure.
85% agree that Loddon Homes treats its residents fairly.
64% agree that we listen to residents’ views and act on them.
73% agreed we give them the opportunity to make their views known.
We are very proud of the work that we do and thank our residents for the kind messages and compliments that we received in the survey.
What our residents say
“The people who I’ve been in contact with while moving house have all been lovely and very helpful.”
“After 1 year I still wake up every morning blessed that I get to live in the most beautiful new build home.”
“Everything is perfect.”
But we don’t want to sit still and know we can always do better. So, we are looking forward to working with all our residents over the next year to deliver even more affordable homes and an even better service.