Report a Repair
Repairs are managed on behalf of Loddon Homes by Wokingham Borough Council. Our REPAIRS & MAINTENANCE and HEATING & HOT WATER lines are open 24 hours a day, 365 days a year.
For general
REPAIRS &
MAINTENANCE,
call
0800 515 287
24 hours a day, 365 days a year
For
HEATING &
HOT WATER problems,
call
0800 389 8789
24 hours a day, 365 days a year
For Shared Owners, please check your repairs responsibilities within your lease prior to calling.
Details of how to report a tenant care issue outside of our core operating hours (Monday - Friday, 9am - 5.30pm) can be found on our scheme pages. For any other queries or problems relating to your property please call 0118 974 6000 and ask for the Housing team.
Loddon Homes Ltd.
First Floor, Civic Offices,
Shute End, Wokingham,
Berks, RG40 1WN
Tel. 0118 908 8479
Email wokinghamrepairs@cardogroup.co.uk
Monitored 9am-5pm Monday to Friday
Keep updated by following our Facebook at:
Loddon Homes Limited
Resident and tenant guides
Click below to download the relevant PDF for you.
GUIDE FOR TENANTS
GUIDE FOR SHARED OWNERS
GUIDE FOR TENANTS WITH A PROTECTED RIGHTS TENANCY
When you report a repair it will be given a priority order:
Priority level
Priority one:
emergency
(3 hours)
There is an immediate and serious risk to people or property.
Priority two:
emergency
(48 hours)
A serious risk to people or property is likely to develop if action is not taken quickly.
Priority three: urgent
(15 working days)
Delay is likely to cause major discomfort to tenants or damage to the property.
Priority four: non-urgent
(40 working days)
Items must be pre-ordered or made to measure.
